About Placed.au:
Placed.au is a forward-thinking and innovative recruitment firm originally based in Australia. We’re looking for a motivated and detail-oriented professional to join our growing team in our brand-new open-plan office in Asoke (Soi 21).
We are seeking a proactive Customer Service Manager to oversee operations, enhance customer satisfaction, and ensure high-quality service delivery. This role is ideal for someone with strong leadership skills and a passion for delivering exceptional customer experiences.
RESPONSIBILITIES:
- Lead and manage the customer service team to deliver excellent service and achieve performance targets.
- Develop and implement customer service policies, procedures, and best practices.
- Monitor team performance and provide coaching, training, and support to team members.
- Handle escalated customer inquiries and resolve complex issues promptly.
- Analyze customer feedback to identify trends and recommend improvements.
- Collaborate with internal teams to align customer service strategies with business goals.
- Prepare performance reports and present insights to senior management.
QUALIFICATIONS:
- Bachelor’s degree in Business, Management, or a related field (preferred).
- 3+ years of experience in customer service, with at least 1 year in a management role.
- Strong leadership and team management skills.
- Must have a TOEIC score of 750 or above.
- Excellent English communication and problem-solving abilities.
- Proficiency in customer relationship management (CRM) software and reporting tools.
- Must be willing to work in Asoke (Soi 21), 5 days a week, between 8 am to 5 pm.
Working Details:
- Working Hours: Mon – Fri / 8.00 am – 5.00 pm
- Location: Bangkok, Thailand (Onsite)
Why Choose Us?
- Be part of a trailblazing company at the forefront of recruitment.
- Work in a flexible and dynamic environment that encourages innovation.
- Enjoy a competitive salary.
To apply, please submit your resume and a cover letter outlining your relevant experience and how you believe you can contribute to the role.
Placed.au is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Join us in creating a brighter future for skilled job seekers and businesses. Apply now!